Carolina Massage Therapy Policies 

8.  Draping:  The therapist will ask you to undress to your comfort level.  If you do decide to undress, you are in private when are disrobing, and are properly draped with a sheet at all times during the session, exposing only the part of the body being worked on at that time. We encourage you to bring any questions or concerns regarding draping to our attention, as personal and professional boundaries are respected at all times.
9. Membership: Our membership is a one year committment.  Payments for the membership will be drafted once a month.  If you miss a month, that session carries over to the next month.  You do not lose your session.  Sessions under the membership cannot be shared with others.  More information available at the office.  
10.  Confidentiality:  client information is kept private and confidential.  It is not shared with anyone without prior written consent.
11.  Insurance:  We do not accept insurance, however, we will provide you with a receipt that you may send in to your insurance provider for possible reimbursement, depending on your insurance plan.
12.  Intake forms:  to ensure safe, customized sessions, we ask that all clients fill out the health intake form that will be emailed to you after you book your first online session.  
13.  Payment:  payment is due at the time of service and accepted in the form of cash, check or credit card. Visa, Mastercard, American Express and Discover are accepted. Checks may be made payable to Carolina Massage Therapy, LLC.


1. Cancellation/No Show Policy:  Our 12 Hour Cancellation Policy.  If you need to change or cancel your appointment, we kindly ask that you notify us at least 12 hours in advance to avoid a cancellation/no show fee charge.  Clients who cancel within 12 hours of their appointment or who do not show up/or inform us will be charged in full.   If you wake up sick, please do not  come in for your session.  If you are sick, we will not charge you the no show fee if you cancel the morning of your scheduled appointment

2. Late Arrivals: if you are late for an appointment, just be aware that this will eat into your service time.   We encourage you to call if you are going to be late for any reason. 

3. Safety/Conduct: We perform a non-sexual, client-centered therapeutic based massage. If at anytime during the session any kind of sexual remark is made or our safety feels compromised, we will terminate the session an you will be charged the full amount of the session.  We will also notify the proper authorities.

3. Refunds: All massage services, whether membership, prepaid/bulk rate session(s), or Gift Cards are non-refundable  If you purchased a session, bulk rate package,  or gift card, it will not expire.   If you joined as a member and canceled your membership, any unsed sessions will need to used by 90 days after cancellation date.  

5.  By appointment only: to make an appointment, you can call (919-570-6556) during normal business hours.  We will make every attempt to call you either the same business day or first thing the next business day.

6.  Scope of practice:  We refer to appropriate specialists when work a client may need is not within our scope of practice.

7.  Contraindications:  to protect the client's health and safety, if there are any signs or symptoms of contraindications the session will be rescheduled.  Examples of contraindications are fever, rash, infectious disease, etc.


Why should I get a massage?

Getting a professional massage improves your health and well being.  Having a massage helps to release muscle tension, improve circulation, reduce the effects of stress, and can even alleviate pain.

Massage therapy is also used to compliment medical doctors and chiropractic treatments in aiding to speed recovery from injuries, and also helps problems associated with postural dysfunction, and in conjunction with activities such as yoga, Pilates and weight training.

People who get a massage do so because they are interested in maintaining a healthy lifestyle, experiencing new methods of relaxation or alleviating the stress, aches, and pains that are a part of everyday life. The benefits of therapeutic massage are widely recognized.

Why choose us?  We have highly trained massage therapists to work with you and help you get back to your active lifestyle and can help you maintain it.  When choosing a massage therapist in Wake Forest, come to the best!


Which massage style is right for me? 

(Click here to read about the different types of massage)

Each client is different and at the beginning of each session we do a brief consultation. We will help determine the type of massage therapy required to meet your particular needs. Whether you prefer one specific style of massage or a combination of different treatments, personalizing each session is an important part of attaining the best massage possible.

You can choose to relax with a basic Swedish massage or you may prefer a much more specific focus such as Deep Tissue massage. One day you may find that you want to experiment with a new massage style, while another day you will simply ask for your favorite and enjoy.

​What if this is my first massage, what should I expect?

Before the massage begins, there is normally a bit of paperwork to fill out concerning your health history and personal preferences. You should then take some time to talk about any specific aches, pains, or tight muscles you may have. This is also a good time to mention any questions, concerns, or specific requests to your massage therapist. After a brief consultation, your massage will be tailored to address your specific needs.

During one massage, you may want to simply relax and drift away while in another session you may prefer to focus on tight areas, sore muscles or even a recent injury. Each session will incorporate the styles of massage that you want to experience.

You will then be left alone to undress to your level of comfort, get on the massage table, and lay down under a large sheet to cover your body until the massage begins. When you are ready, the massage therapist will come back to start the session.  Feel free to let us know if we need to change pressure or the type of massage we are doing.

Why do I need to drink water after a massage?

Our body tends to build up metabolic waste and various toxins that get trapped and stored in-between the soft tissue areas. These toxins are often pushed into the blood stream and the lymphatic system during a massage.

If you drink a lot of water, then most of it will be flushed out of the body as waste or broken down into usable elements. But if you don't drink enough water, those toxins will simply resettle within your body as internal waste once again. Be sure that you drink at least 2 eight ounce glasses of water after your massage.

Phone:  919.570.6556    

fax:  919.882.1141

2006 S. Main Street,  Ste 206

Wake Forest, NC 27587